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Consumer Protection Information

METS consumer protection encompasses the following policies to ensure the rights of consumers are taken into account and protected in accordance with all relevant legislation and regulatory authorities;



METS Enrolment Pack


METS Handbooks

METS Learner Handbook


METS Consumer Protection Officer Contact Details

Dean McDonald 


Phone : 02 9838 0567


The Smart and Skilled Consumer Protection Strategy can be found here.

Smart and Skilled customer support: 1300 772 104

State Training Services offices: 13 28 11



For more information regarding State Training Services’ Complaints and disputes handling process, click here.​

Last Modified: 22/08/2018 1:48 PM